Help

The Activate your account page explains it step by step. In short: look in your spam folder and give it a few minutes. Still nothing after 15 minutes? Sign in with your username and password: you land on that page, where you can ask for a new link. A link works for 24 hours. An account that is never activated is removed after 7 days, so you can make it again.

Open Forgot my password and type the email of your account: we send it a link to pick a new password. The link works once, for 60 minutes. If your account is connected to Discord, you can also sign in with Discord.

Yes: in My Account, under Change my username. Your first change is free; after that each change costs credits, and you wait a while between two changes. My Account tells you the price and the day. You need your password, and you can't be on the island while you change it: leave the game first.

By playing! Credits and gems come with the rewards of each new level, from the minigames (their daily challenges and weekly prizes), the Surprise Box, looking after your pet, fighting in Munidark's Swamp, and selling your own items to other players at the Market. They are part of the game: never buy them from another player, or sell them, for real money - it's against the rules, and often a scam. The only place to buy credits is the Get credits page: you must be 18 or over, or a parent or guardian pays.

You don't have to put up with it. In the game, open the player's card and press Ignore: you no longer see what they write. Then press Report on the same card and say what happened in a few words - the report keeps the chat that went with it, so a moderator can read exactly what was said. Don't answer back, and never give out your real name, address, school or photos. If something has upset or worried you, tell a grown-up you trust: you won't be in trouble.

A player: in the game, open the player's card and press Report. A moderator looks at it, with the chat that went with it. A bug, a purchase, or a problem with your account: open a support ticket - on the website, or in the game from Settings - with what you were doing and what happened. The Muniz team answers you there, and you get a notification. Can't sign in? Write to [email protected] with your username. Never send us your password: we never ask for it. Our support is only offered in English.