Parents and guardians

Last updated: 26 October 2026

Muniz Online is a free online world: players make a character (a Tiz, a boy or a girl), dress it up, decorate a home, play minigames, chat, make friends and trade items. Many of our players are children, so this page explains how the game works for them and what we do to keep them safe. It goes with our Privacy Policy and Terms of Service.

Your permission

• UK and Switzerland: a child under 13 needs a parent's or guardian's permission to make an account.
• Netherlands: a child under 16 needs a parent's or guardian's permission (Dutch GDPR Implementation Act, article 5).
• We only ask for a username, an email address and a password. A new account can't be used until the link we email to that address is pressed. Use your own email address for a young child's account: it's how the account is recovered, and how you can prove it's your child's when you write to us.
• If your child made an account without your permission, write to us and we will close it and delete its data.

What your child shares

• We never ask for a real name, address, phone number, school, photo or date of birth, and we don't track location.
• The website (not the game) shows adverts from Google. Advertising cookies, and ads chosen for a visitor, are off unless they say OK in the "Ads and cookies" box - and can be switched off again at any time ("Ad choices" at the bottom of every page). We never sell children's data, and we never give Google anything from your child's account. More in the Privacy Policy.
• Your child's player page can be seen by anyone: their username and Tiz, level, scores, popularity, the date they joined, who they're married to in the game, and what they choose to write (a motto, "about me" and interests). Talk to your child about keeping personal details out of it.
• Everything we keep, and for how long, is in the Privacy Policy.

Chat and safety

• A child-safety filter checks every chat line and private message and stops unsafe words. Players can't send links.
• Two chats: the Room chat is read by the players in the same room; the Global chat by every player in the game, whatever room they are in. The Global chat has the same filter and is slower on purpose (3 lines every 10 seconds). It can be switched off in the game: Settings > Privacy > Global chat.
• Ignore and report: from any player's card in the game, your child can ignore someone (they no longer see their messages) or report them. A report keeps both players' last 10 chat lines, so a moderator sees exactly what was said.
• Moderators - players chosen by our team - and our staff look after the game. They can always message a player, even one who ignores them, so they can reach a child when it matters. No one from Muniz Online will ever ask for a password.
• Sanctions: players who break the rules are warned, muted, kicked, banned for some days or banned for good. We report anything that shows a child in danger to the police or the right authority.
• Chat records: what players write in the Room chat and the Global chat is kept for 90 days (a line the filter stopped too), so our moderators can review conversations and look into reports - then deleted, or at once when the account is closed; each player's last 10 chat lines are held in the server's memory (until it restarts) so a report can include them; chat lines, private messages included, are also written to the server's technical log (replaced once it reaches a set size, usually within days); and a report keeps both players' last 10 lines. Our staff read them only to deal with reports and keep the game safe.

Money

• Playing Muniz Online is free, and everything in it can be earned by playing.
• One thing can be bought with real money: packs of credits (the game's coins), from £5.99 to £100.99, on the Get credits page of the website. They are paid by card through Stripe. Gems and items are never sold.
• A buyer must be 18 or over, or a parent or guardian must pay and agree: the page asks this before every payment. We never see or keep card details - Stripe takes the payment.
• Credits are delivered straight away and can't be turned back into money. If your child paid without your permission, write to [email protected] with their username: we will refund the payment and take the credits back.
• Buying or selling credits, items or accounts from or to anyone else is against the rules - often it's a scam. Tell your child never to pay another player for anything.

Talking with your child

• Keep personal details private: real name, address, school, phone number, photos and other accounts.
• Never share a password, not even with a friend or someone who says they're a moderator.
• People online aren't always who they say they are. Never agree to meet someone from the game.
• If something online makes them worried or upset, they can report it and tell you or another adult they trust. They won't be in trouble.
• Agree on how long they play, and take breaks. Read our game rules together.

Your rights over your child's data

For a child who is too young to decide for themselves, you can ask us - free of charge - to:

• tell you what we keep about your child and give you a copy;
• correct something that is wrong;
• close the account and delete its data (your child can also do this themselves in My Account, Settings);
• stop or limit something we do with it.

Write to [email protected] with your child's username, ideally from the account's email address. We may ask for something that shows you're the parent or guardian before we act, to keep your child's account safe. We answer within one month (30 days in Switzerland). Older children can make these requests themselves; we take their views into account.

If you're not happy with our answer, you can complain to the ICO (UK), the Autoriteit Persoonsgegevens (Netherlands) or the FDPIC (Switzerland) - see the Privacy Policy.

If you're worried

Report a player in the game, or write to us at [email protected] with the username, the room and the time. If a child is in immediate danger, call the police.