Contact us

Questions, ideas, a problem or a request: here is how to reach the Muniz team. We read every message.

The quickest way to get help with your account, a purchase or a bug. Sign in and open a ticket on the Support page, or from the Support window in the game. The Muniz team answers you there and in the game.

Many answers are already in Help and the guides.

In the game, open the player's card and press Report. The report keeps both players' last chat lines, so a moderator sees exactly what was said. More in Report a problem.

If a child is in immediate danger, call the police. Helplines for each country are on the Parents page.

Write to [email protected] for:

  • an account you can't sign in to (send your username),
  • privacy and data requests (see the Privacy Policy),
  • a parent's or guardian's request about a child's account (see the Parents page),
  • appeals, business, press and advertising questions.

Never send us your password: we never ask for it.

Muniz Online
Gotthardstrasse 44, CZM10944, 8002 Zürich
Switzerland

Email or a support ticket reaches us much faster than a letter.